Delete your Pranjay account

This page explains how to request deletion of your Pranjay account and the personal data associated with it. It applies to the Pranjay Android app and the pranjay.com website.

1. How to request deletion

1. Open the Pranjay app and sign in with the mobile number linked to your account.
2. Go to the Profile tab and tap “Delete my account” in the Support section.
3. Send the request from the email or phone number registered on your account, with the subject “Delete my account”.

You can also email support@pranjay.com with the subject line “Delete my account” from the email or phone number registered on your account. We ask for this only so we can confirm the request came from the account owner.

2. What we delete

• Your name, business name, phone number and email address
• Saved delivery addresses and GST/business identifiers
• Your cart, wishlist and browsing history
• Uploaded KYC documents (PAN, GST certificate, ID proofs) and their stored files
• Your login record, so the number can no longer sign in to this account

3. What we keep, and why

Completed order and invoice records are retained for the period required by Indian tax and accounting law (currently up to 8 years). These records are kept only for statutory compliance, dispute resolution and fraud prevention — they are not used for marketing, and your contact details are removed from them wherever the law allows.

If you are a seller with a pending payout, we settle outstanding amounts before closing the account.

4. How long it takes

We confirm every request within 7 business days and complete the deletion within 30 days of confirmation. You will receive a final email once your account data has been removed.

5. Related policies

For more detail on how we handle your information, read our Privacy Policy and Terms of Service.

6. Contact

Questions about a deletion request? Email support@pranjay.com or use our Contact page.